> ## Documentation Index
> Fetch the complete documentation index at: https://developers.vivara.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Request the policy

> What you need to issue the policy, and what happens after you do.

Once the case is `ready-to-issue`, you can issue the policy with `POST /non-payment-insurance/cases/{caseId}/policy`.

## What you need

**1. A ready-to-issue case**

`documentation.missing` is empty. If a document is still missing, nothing is sent to the insurer and the call fails with `422 documentation-incomplete`, and the `message` names what is missing.

**2. The landlord's details for the policy**

The landlord becomes the policyholder. Send:

* **Identity:** for an individual, first name, last name, date of birth and sex. For a company, the legal name
* **Contact:** phone, nine digits, and email
* **Correspondence address:** street type and name, number, floor, door, postal code, city and province
* **Bank account:** the Spanish IBAN the policy payments are charged to
* **Consents:** acceptance of the insurer's privacy policy, which must be `true`, and whether the landlord agrees to be contacted for commercial purposes

The insured property is the one you sent when you opened the case.

## What happens next

The call answers `202` with the case.

* When the offer is conditioned, Vivara first merges every uploaded document into a single PDF and sends it to the insurer, then requests the issuance. An offer that is not conditioned is issued without sending documents.
* The issuance can complete immediately, and the case is `policy-issued`, or the case stays `policy-requested` while the insurer finishes it. For example, the insurer may be reviewing a conditioned offer, or waiting for the landlord to sign the policy electronically: the insurer emails them.

The call is safe to retry. If the case is already `policy-requested` or `policy-issued`, you get the case as it is and nothing is sent to the insurer again.

While the policy is being issued:

* **The case cannot be changed.** If something changes, such as a different tenant or a new rent, you need a new case with a new id.
* **It cannot be cancelled.** Wait for the insurer's decision.

To follow the outcome, see [Track status and policy number](https://developers.vivara.io/non-payment-insurance/track-status.md).


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